Terms of Service

1. Definitions and scope

• “Platform” means the BookFrom.EU website, account area, booking flow and related transactional communications.
• “Consultant” means the independent professional or business that publishes and supplies a consultation or other booked service.
• “Customer” means the person who books a Consultant's service.
• “User” means a Consultant, Customer or other visitor.
• “Booking” means an order for a service at a selected date and time, confirmed after successful payment verification.

These Terms govern the technology service supplied by BookFrom. The consultation itself is supplied under a separate contract between the Consultant and the Customer.

2. Who supplies the consultation

The Consultant identified on the public service page and during checkout is the seller and supplier of the consultation. The Consultant sets the service description, price, currency, availability, eligibility criteria and cancellation window and is responsible for professional performance, advice, licences, tax treatment, invoices and all legally required pre-contract information.

BookFrom provides booking, payment-orchestration, notification and calendar tools. Unless expressly stated for a particular service, BookFrom is not the Consultant, does not provide or endorse the consultation, does not supervise professional advice and does not become a party to the service contract between Consultant and Customer.

3. Eligibility and authority

You must be at least 18 years old and legally capable of entering a contract. If you use the Platform for a company or another person, you confirm that you have authority to bind them. You must provide accurate, current and complete information and must not impersonate another person.

Consultants must be entitled to offer their services in every jurisdiction in which they operate. They are solely responsible for determining whether a service is regulated and for maintaining required qualifications, insurance, registrations and disclosures.

4. Consultant accounts and security

Consultants must protect their credentials, use a valid email address and notify armand@kirie.ro promptly of suspected unauthorised access. Actions performed through an account are attributed to that account unless BookFrom is notified of compromise.

BookFrom may require email verification, additional business information or payment-provider onboarding before publication or payout. A public page may be suspended while required information is incomplete, inaccurate or under lawful review.

5. Listings, availability and fair presentation

Consultants must describe services clearly and truthfully, including material limitations, duration, deliverables, price and cancellation conditions. Availability shown by the Platform is calculated from the Consultant's settings and, where connected, calendar free/busy data. A temporary slot hold does not constitute a confirmed Booking.

Users must not publish unlawful, misleading, discriminatory, infringing or harmful content; manipulate availability or payment flows; scrape or probe the Platform; bypass security or rate limits; introduce malicious code; or use the Platform to facilitate fraud, spam or prohibited services.

6. Booking and contract formation

Before payment, the Customer can review the Consultant, service, scheduled time and timezone, price, cancellation policy and applicable legal documents. The Customer must check these details and provide accurate contact, billing and intake information.

Submitting payment starts the payment process but does not by itself confirm the Booking. The Booking becomes confirmed only after BookFrom receives authoritative confirmation from the payment provider. The confirmation page and transactional email provide the Booking details. If payment fails, expires or cannot be verified, no confirmed Booking is formed.

The version and cryptographic hash of the accepted legal documents are recorded with the Booking. BookFrom may reject or reverse a duplicate, technically invalid, suspicious or legally prohibited transaction.

7. Prices, payments and platform commission

The Consultant enters a net service price excluding VAT and separately selects the applicable VAT rate. BookFrom calculates VAT to the nearest minor currency unit, displays the net price, VAT and gross total before payment, and snapshots those values with the Booking. The gross total and currency displayed at checkout are the amount authorised for the Booking; no VAT is added after checkout. The Consultant is responsible for selecting the correct tax treatment, accounting for applicable taxes and issuing legally required invoices or receipts.

Payments are processed by Mollie on the Consultant's connected payment account. Mollie may apply its own terms, identity checks, fraud controls and payment-method rules. BookFrom does not store full payment-card details and does not operate a customer wallet.

A Consultant based in Romania may optionally connect its own SmartBill account. After a verified payment, BookFrom can instruct SmartBill to issue an invoice in that Consultant's name and record the payment as an online card payment. BookFrom emails the resulting document link to the billing address supplied by the Customer. After a full refund is confirmed, BookFrom may instruct the same SmartBill account to issue and email the Customer the credit note for an automatically issued invoice. This automation is a technical tool, not tax or accounting advice. The Consultant must verify the resulting documents and is solely responsible for selecting and maintaining the correct company, invoice series, VAT treatment, measuring unit, SmartBill credit-note email settings and legally required e-Factura, correction, cancellation, credit-note, reporting and retention processes. Disconnecting SmartBill may prevent an automatic credit note and affects future automation, but does not cancel or erase documents already issued.

For Consultants, the BookFrom platform commission for this published version is 10% of the gross Booking price. The exact commission is calculated and frozen when the Booking is created and is collected as an application fee through the payment provider. For a Consultant based in Romania, ARX CLOUD SYSTEMS SRL may issue the tax invoice for this commission through its own SmartBill account and email it to the Consultant's professional address. The invoice total matches the commission already collected and includes the VAT treatment configured by ARX.

Under the Mollie Connect flow currently used, the Customer refund is charged to the Consultant's connected account while the application fee remains with BookFrom. A Customer refund therefore does not automatically return the commission or reverse the ARX commission invoice. A commission return and its corrective document are made only if ARX separately approves and processes the corresponding financial adjustment. Mollie's processing charges, refunds, chargebacks, taxes and any separately agreed commercial charges are distinct from the BookFrom commission. The Customer is not charged an additional BookFrom fee unless it is clearly displayed before payment.

8. Cancellations, refunds and no-shows

The service page and checkout state the Consultant's automatic cancellation deadline. A Customer who cancels through the secure management link before that deadline is entitled to the refund presented in the booking flow. A Consultant cancellation triggers a full refund. After the automatic deadline, a request may require manual review and the Consultant's policy applies, subject always to mandatory law.

Refunds are sent to the original payment method through Mollie. Bank and payment-network processing times are outside BookFrom's control. A no-show or late arrival does not automatically create a refund right unless the Consultant's policy or mandatory law provides otherwise.

Customers should raise service issues promptly with the Consultant and copy armand@kirie.ro when Platform assistance is needed. Chargebacks must not be used abusively and do not replace a good-faith attempt to resolve a genuine dispute.

9. Consumer withdrawal rights

If the Customer is an EU/EEA consumer, a statutory withdrawal right may apply to a distance service contract. Whether an exception applies depends on the nature and timing of the service. Where performance is requested during the withdrawal period, the Consultant is responsible for obtaining any additional express request, consent and acknowledgement required by law. Acceptance of these Terms alone does not automatically waive a statutory withdrawal right.

If a valid withdrawal right applies, the Customer may notify the Consultant or armand@kirie.ro with an unequivocal statement before the deadline. If performance has begun at the Customer's express request, the Customer may owe a proportionate amount for service already supplied; the right may be lost after full performance only where all legal conditions have been met. These Terms do not limit statutory remedies for non-conforming or undelivered services.

10. Calendar, video links and communications

When a Consultant connects Google Calendar, BookFrom may check free/busy status and create, update or remove an event and Google Meet link for a Booking. Customers can also use the calendar links or downloadable .ics file on the confirmation page. Calendar entries are convenience copies; the Booking confirmation in BookFrom controls if details differ.

BookFrom sends operational emails concerning account security, bookings, cancellations, refunds and Customer invoice links to the addresses supplied by Users. When automatic invoicing is enabled, SmartBill is separately instructed to send the applicable credit note or commission invoice. Users must maintain access to those addresses and should check spam filtering. Delivery by an email, invoicing, calendar or video provider is not guaranteed. If an integration fails, the parties remain responsible for attending at the confirmed time and should contact each other using the details in the Booking.

11. Consultant responsibilities toward Customers

The Consultant must perform each accepted service with reasonable care and skill, respect the confirmed schedule, safeguard Customer information, communicate material changes and comply with consumer, professional, tax, invoicing, sanctions and data-protection law. The Consultant must provide its legal identity and contact details where law requires them.

The Consultant is responsible for the accuracy and legality of advice and deliverables. BookFrom is not suitable for emergency services. Consultants must not describe a service as medical, legal, financial or otherwise regulated advice unless they are lawfully authorised to provide it and give all required warnings.

12. Intellectual property

BookFrom and its licensors retain rights in the Platform, software, design, branding and documentation. Subject to these Terms, Users receive a limited, revocable, non-exclusive and non-transferable right to use the Platform for its intended purpose.

Users retain rights in content they submit. They grant BookFrom a non-exclusive, worldwide, royalty-free licence for the period necessary to host, reproduce, format and transmit that content solely to operate, secure and improve the Platform and meet legal obligations. Users confirm that they have the rights needed for submitted content.

13. Privacy and data roles

The Privacy Policy explains BookFrom's processing. For account administration, Platform security, payment orchestration, legal records and service improvement, BookFrom acts as an independent controller. The Consultant acts as an independent controller for its Customer relationship, professional records, legal obligations and use of Booking data after receipt.

To the extent BookFrom processes Customer intake and Booking data solely on a Consultant's documented instructions to deliver the Consultant's service, the data-processing terms in section 14 apply. Mollie may act as an independent controller for payment, anti-fraud and regulatory processing. SmartBill processes invoice data through the optional account selected by the Consultant, under the Consultant's SmartBill agreement. Google processes data under its own terms when a User chooses a Google integration.

14. Data-processing terms for Consultants

For processing where the Consultant is controller and BookFrom is processor, the subject matter is hosting and managing booking, customer, intake, notification and calendar-operation data; the duration is the account term plus deletion and backup cycles, subject to legal retention. Data subjects are Customers and authorised Consultant personnel. Data may include identity and contact data, booking details, intake answers, billing fields, communication metadata and technical identifiers.

BookFrom will:

• process personal data only on the Consultant's documented instructions, including these Terms and configured Platform actions, unless EU or Member State law requires otherwise;
• ensure authorised personnel are bound by confidentiality;
• apply appropriate technical and organisational security measures proportionate to risk;
• assist, taking account of the nature of processing and information available, with data-subject requests, security incidents, impact assessments and regulator consultations;
• notify the Consultant without undue delay after becoming aware of a personal-data breach affecting processor data;
• delete or return processor data at the end of the service on request, unless law requires retention, and keep residual backups protected until rotation;
• provide information reasonably necessary to demonstrate compliance and permit proportionate audits, subject to confidentiality, security and reasonable notice; and
• inform the Consultant if an instruction appears to infringe applicable data-protection law.

The Consultant gives general authorisation to use subprocessors necessary for hosting, communications, security and optional integrations. BookFrom remains responsible for imposing materially equivalent data-protection duties on subprocessors and will give reasonable advance notice of a material new subprocessor where practicable, allowing the Consultant to object on legitimate data-protection grounds. Transfers outside the EEA will use a valid legal mechanism where required. These processor terms do not apply to processing for which BookFrom is an independent controller.

15. Availability, maintenance and changes to features

BookFrom aims to provide a reliable service but does not promise uninterrupted or error-free availability. Maintenance, provider outages, internet failures and security events may affect access. BookFrom may modify or discontinue features for security, legal or operational reasons and will use reasonable efforts to give advance notice of a material reduction affecting paid or active services.

Users should keep their own copies of information required for business, accounting or attendance. BookFrom may apply reasonable usage limits to protect availability and security.

16. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer remedies.

BookFrom is responsible for its own Platform obligations. It is not liable for the quality, outcome or lawfulness of a Consultant's service, statements made by a Consultant, or losses caused solely by a User, payment institution, calendar provider or event beyond reasonable control. For business Users only, BookFrom is not liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings; its aggregate contractual liability in a 12-month period is limited to the BookFrom commissions paid by that business User during that period. This business limitation does not apply where prohibited by law.

Customers must pursue service-performance claims primarily against the Consultant, without affecting any direct claim they may have against BookFrom for BookFrom's own conduct.

17. Suspension, termination and account deletion

Users may stop using the Platform at any time. Consultants can request account deletion from the account area. BookFrom may restrict or suspend access where reasonably necessary to investigate security risks, fraud, unlawful activity, serious or repeated breach, payment-provider restrictions or harm to Users or the Platform. Where appropriate, BookFrom will explain the reason and provide an opportunity to remedy or appeal.

Termination does not cancel accrued payment, refund, tax, confidentiality, data-protection or dispute obligations. Credentials and integrations are removed or disconnected during completed deletion, while financial, transaction, legal-acceptance and audit records may remain restricted for required retention periods.

18. Changes, governing law and disputes

The version effective when a Booking is made governs that Booking. BookFrom may update these Terms prospectively for legal, security or product changes. A new version and effective date will be published; material changes affecting registered Users will be communicated by reasonable means. Continued use after the effective date constitutes acceptance only where permitted by law.

These Terms are governed by the law of the country in which the Operator is established, excluding conflict-of-law rules. An EU/EEA consumer also retains the mandatory protections of the law of their habitual residence and may bring proceedings in any court available under applicable consumer law. Before litigation, contact armand@kirie.ro so the parties can attempt an amicable resolution. Consumers may also contact their competent national consumer-protection body or use any legally available alternative-dispute-resolution procedure.

If any provision is invalid, the remainder continues in effect. Failure to enforce a provision is not a waiver. Neither party may transfer the agreement in a way that reduces mandatory consumer rights; BookFrom may transfer it as part of a reorganisation or sale with notice and equivalent protections.

19. Contact

Operator: ARX CLOUD SYSTEMS SRL

Address: Strada Celofibrei 40, Bragadiru

Registration: CUI RO46510890

Legal and privacy: armand@kirie.ro

Product and booking support: armand@kirie.ro